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FAQs

Frequently Asked Questions

Everything you need to know about Sarathi Healthcare's eldercare services.

We understand that choosing care for your parents is an emotional and important decision. Here are answers to the most common questions families and NRI children ask us.

GENERAL QUESTIONS

Sarathi Healthcare is a complete home-based eldercare service provider offering medical, personal and emotional support for seniors.

We coordinate caregivers, nurses, physiotherapy, lab tests, medicine delivery and a Dedicated Sarathi (care manager) — ensuring your loved ones receive the care they deserve at home.

We are not a placement agency — we are a complete care system.

We offer:

  • A Dedicated Sarathi (care manager) assigned to every family
  • End-to-end coordination from medicines to appointments
  • Verified, trained & elder-sensitive staff
  • Regular family/NRI updates
  • 24/7 support for emergencies
  • Emotional & wellness support — not only medical tasks

We care like family, but operate with professional standards.

We currently offer services in Jodhpur and other major locations across Rajasthan, and are expanding rapidly.

Yes. We specialize in NRI Parent Care, providing:

  • Weekly updates
  • Photo/video check-ins
  • Monthly health reports
  • Emergency coordination
  • A dedicated Sarathi who visits and monitors regularly

NRIs trust us for complete peace of mind.

CAREGIVERS, ATTENDANTS & DAILY SUPPORT

Our trained caregivers assist with:

  • Bathing, grooming & hygiene
  • Feeding & meal support
  • Toilet & diaper assistance
  • Mobility & walking help
  • Bedridden care
  • Companionship & emotional support
  • Medication reminders

They ensure comfort, safety and dignity for elders.

Yes. Every caregiver is:

  • Background verified
  • Elder-sensitive trained
  • Skilled in mobility assistance & hygiene care
  • Monitored by a Dedicated Sarathi
  • Replaced immediately if required

Your parent's safety is our priority.

Yes. We offer:

  • Day shifts (12 hours)
  • Night shifts (12 hours)
  • Live-in (24x7) caregivers

Based on your needs, we suggest the most suitable option.

NURSING & MEDICAL SUPPORT

Our skilled nurses handle:

  • Vitals monitoring
  • Dressings & wound care
  • Injections (IV/IM)
  • Catheter & Ryle's tube care
  • Oxygen therapy & nebulization
  • Post-hospital recovery
  • Chronic illness management

All care is delivered professionally & hygienically.

Yes. Our physiotherapists specialize in:

  • Pain relief
  • Post-surgery recovery
  • Stroke & neurological rehab
  • Balance & fall-prevention
  • Strength & mobility exercises

Therapy plans are personalized to each elder.

Absolutely. We offer:

  • Home sample collection
  • NABL-certified lab reports
  • Fast & digital report delivery
  • Monthly & quarterly health checkups

DEDICATED SARATHI (CARE MANAGER)

A Dedicated Sarathi is your parent's personal care manager who:

  • Visits monthly & monitors health
  • Coordinates all medical services
  • Arranges medicines, tests & appointments
  • Provides emotional support
  • Shares updates with families/NRI children
  • Handles emergencies

It is our most loved and impactful service.

Typically once a month, but visits can be:

  • Weekly
  • Fortnightly
  • As per medical or family requirement

SAFETY, TRUST & RELIABILITY

Extremely safe. We ensure:

  • Verified staff
  • Supervision by the Dedicated Sarathi
  • Home safety assessment
  • Regular check-ins
  • 24/7 emergency support
  • Transparent communication with family

Your Dedicated Sarathi & our team:

  • Responds immediately
  • Arranges ambulance
  • Coordinates hospital admission
  • Updates the family instantly
  • Stays on-ground to support the elder

You are never alone during any medical situation.

Yes. You can reach your Sarathi or our team directly via phone or WhatsApp during working hours, and for emergencies 24/7.

SUBSCRIPTION PLAN & PRICING

Your subscription includes complete care coordination, 24/7 emergency support, regular health monitoring, wellness activities, family updates, and dedicated care management.

Depending on your plan, additional services like doctor consultations, companionship visits, mental health support, and legal assistance may be included.

No. Any medical or non-medical service arranged for you—such as doctor visits (more than planned), physiotherapist, ambulance, medicines, nursing, caregivers or paramedic support—will have separate charges. The subscription covers coordination, not the cost of the external service.

Because service rates vary by provider, location, and requirement. Billing separately ensures transparency and keeps the subscription affordable for everyone.

Every plan has a detailed list of inclusions on the app and website. You can also tap “Compare All Plans” to see a side-by-side breakdown of services and frequencies.

Yes. All plans are available with monthly and yearly billing. Yearly plans include special savings and additional benefits.

Absolutely. You can upgrade anytime from the app. Downgrades become effective from your next billing cycle.

No lock-in. You are free to cancel or switch plans anytime. Refunds depend on the chosen plan and usage.

Your Care Manager arranges the service, confirms the time and provider, and keeps your family updated. You only pay the actual service charge after the task is completed.

Our 24/7 help desk coordinates ambulance support, hospital admission, and emergency communication with family. Your location and medical history are kept ready for faster response.

No. These are third-party professional services and are billed separately. Your subscription ensures verified, safe, and quick arrangements.

Every professional arranged through Sarathi goes through identity verification, background checks, and service competency screening. We only work with trusted partners.

Yes. Our app provides real-time updates on vitals, visits, service completion, reports, and emergency alerts.

Each subscription covers one elder. If you have two parents, two separate subscriptions are recommended for personalized care.

Yes. Mental health counselling, companionship visits, social engagement, and wellness activities are part of our mid and premium plans.

Our team monitors vitals, medication routines, lab tests, and doctor follow-ups. Higher plans also offer specialist teleconsultations and advanced monitoring.

Yes. The “Sarathi Anant” plan includes legal and documentation assistance such as will support, insurance paperwork, and certification help.

Yes, in the "Sarathi Anant" plan we assist in arranging trusted professionals for repairs, maintenance, utility management, and home safety audits.

You can reach us 24/7 through the Sarathi App, WhatsApp helpline, or emergency phone number dedicated to your city.

We are currently operational in multiple major Indian cities and expanding rapidly. Check the app or website for the latest list of cities.

All personal and medical information is encrypted and stored securely. We comply with Indian healthcare privacy standards and never share your data without permission.

BOOKING & PRICING

You can begin in two steps:

  • Call us at +91 74130 06655
  • Or fill the short Register/Contact form

We assess your needs and suggest the most suitable plan.

Pricing depends on:

  • Type of service (caregiver, nursing, physiotherapy etc.)
  • Duration (hourly, daily, monthly)
  • Level of medical need
  • Home location

We always provide transparent, no-hidden-cost pricing.

Yes. We offer:

  • Monthly caregiver packages
  • Short-term recovery packages
  • Nursing & physiotherapy plans
  • NRI Parent Care subscription plans

OTHERS

Yes — through our Medicine Delivery and Dedicated Sarathi coordination, we manage everything smoothly.

Yes. We are flexible.

You can modify, pause or discontinue services with a simple request.

Didn't find your question here?

We're happy to help you personally.

📞 Call: +91 74130 06655

WhatsApp Support Available

Or fill the Contact Form — We respond within 24 hours.

GET STARTED

Your Journey Begins Here

Have questions or need assistance? Our dedicated team is here to help you every step of the way. Reach out today, and let's start a conversation

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Phone / Whatsapp

(+91) 74130 06655

Email

info@sarathihealthcare.com

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